Collection of personal data

For the purpose of planetpromo.eu we collect the following information about registered users:
Personal data:
• name and surname of the contact person - for the offer preparation, easier communication and to subscribe to our newsletter
• e-mail address - for the purpose of offer preparation
• IP address - only partially, the last part is blurred, so it is impossible to identify the user. We need these information to facilitate user separation and for analysis of the website
• address - for the purpose of offer preparation and delivery of the ordered goods

Other information:
• company or organization name
• contact phone number

Some personal information needs to be collected to use certain services on our website. In order to meet the needs of EU legislation, we need to inform you what information is being stored. You also need to know how information is stored. All the information you provide is stored safely and will never be transmitted to third parties.

User anonymity and personal data

For the purposes of the analysis and web pages functionality, server daily files are stored. No personal information are stored.
Our company (Mediatis d.o.o.) will not attempt to identify individual users. Please note that when visiting web pages, your web or network service provider can record and create logs. These records are done by your web/network service provider and is not part of our company’s responsibility.

Attempt for identification will only be made if we have a reasonable suspicion that the user has attempted an unauthorized way to access our computer systems or our online services.

We will only use the data por the purposes we have the user's consent.

Newsletter Subscription

Users have the option to subscribe to our newsletter, where we inform them about our actions and news. The subscription is completely voluntary and is not conditional on the inquiry or message send through a contact form. After the confirmation of the registration user receives a confirmation message. This ensures that the subscriber is really the user of the e-mail address. The user can modify his subscription here. Registration is possible via online form or when submitting a inquiry.
User information data stored by planetpromo.eu
At any time users may request the web site manager (Mediatis d.o.o.) to provide information about which user personal information is stored in the planetpromo.eu databases. The user has also the right to request the deletion of all his data stored in the databases of the planetpromo.eu website. You can submit these requests by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.. We will provide information to you or make a deletion within the statutory deadline. At your request, we also provide you data in such a form you can forward it to third parties.

Analytics

We use Google analytics for analyzing traffic on our website. We use a version of GA, that doesn't require cookies. The data is transfered to the app anonymusly, with no way to identify the user. User ID is turned off, and the IP is anonymized, so the user can't be identified. The data we obtain via Google analytics is used for improving user experience and usability of website.

Online chat

We are using tawkto chat app, so ve can give users direct online support about our services. You can forward us your personal data via that chat. You can found more about that here - https://www.tawk.to/data-protection/gdpr/.

Security of personal data

Company Mediatis d.o.o. ensures that the data stored on the planetpromo.eu website is properly protected. Appropriate actions have also been taken to prevent invading our database. If there is an intrusion and theft of personal information, we will inform users within 72 hours of this.

Cookies

1. Legal basis

The basis for the notification is the amended Electronic Communications Act (Official Gazette No. 109/2012, hereinafter ZEKom-1), which entered into force at the beginning of 2013. It introduced new rules regarding the use of cookies and similar technologies for the storage of information or access to the information stored on the computer or the mobile device of the user. New legislation on the use of cookies does not prohibit, but prescribes under what conditions and how cookies and similar technologies are allowed to be used. The usage of the cookies we use complies with the European Act of the GDPR.

2. What are cookies?

Cookies are small text files loaded by most web sites (in addition to websites, email, web services, advertising, and interactive applications) to user devices (computer, mobile device, etc.) when they visit a particular site and usually contain:
the name of the server from which the cookie was sent;
how long does cookie last;
value - usually a randomly generated unique number.

Each time you visit again, the site will retrieve information about the cookie that was loaded and identify the user's device.
The cookie itself does not contain or collect information that would allow identification of the individual, but if users provide the site the information themselves, for example by registering, they can be linked to data stored in the cookie. If the server reads a cookie along with a web browser, this can help the site provide more user-friendly services. Only the server that sent the cookie can read and use this cookie.

Types of cookies:
• Temporary cookies or session cookies "live" from the moment the user opens the browser until the session ends and the browser is closed. They are used to store temporary information, such as shopping cart items, for greater online banking security, etc. Since such cookies are stored for a short period of time, their invasiveness to the user's privacy is reduced.
• Persistent or stored cookies (permanent cookie) remain stored even when the user closes the browser and ends the session. The websites use them, for example, to store registration information, page language settings, etc., as well as to build user profiles and analyze traffic. Permanent cookies can remain in your computer for days, months or even years.
• First Part cookies are viewed from a site that the user views and can be permanent or temporary. Sites use these cookies to store information that will reuse them when the user visits the site the next time.
• Third-party cookies originate from other, affiliate websites (for example, displaying ads on an original website or measuring traffic). In this way, third parties can collect information about users from different websites and use them for different purposes: from advertising, analytics to improving their products. Such cookies constitute a major encroachment on the user's privacy.

3. Why we need cookies?

Cookies are important for the operation of websites and are fundamental to providing user-friendly web services that improve the user experience. The most common e-commerce functions would not be possible without cookies.

 4. Why websites uses cookies?

Sites work optimally when cookies are enabled. Most sites use different cookies for different purposes:
· For a better user experience, they can adjust the display of content based on past visits;
· To save choices and selection of devices and offers and their comparison;
· The websites where registration is required, keep users logged in;
· To identify the user's device (computer, tablet, mobile device) that allows adjusting the display of content to the user's device;
· For statistics, about the habits of a web user - as they can only track the frequency of visiting a particular site;
· To monitor the visit, which allows detection and troubleshooting, checking the effectiveness of content display and ad relevance, and the constant improvement of websites;
· The performance of certain services is necessary (eg online banks, online shops and other forms of e-commerce ...).

5. Which cookies are used at www.planetpromo.eu website?

Our website uses following cookies:

• essential cookies, which are session cookies. They allow normal function of the website, such as shopping cart, navigation etc.
• tawk.to cookies (third party): __cfduid and __tawkuuid cookies - they allow normal functioning of online chat for direct customer support.

6. Disable cookies

Saving cookies is under the complete control of a users browser - which can restrict or disable cookies. The user always has the possibility to accept or reject cookies.
Most web browsers automatically accept cookies!

If a user refuses to use cookies, the default browser setting can be modified so that he rejects the cookie or user receives an alert before the cookie is saved.

Cookie settings information is available for each browser online.

By excluding cookies, some of the site's options may be disabled.

You can can find some quick info about our cookies by clicking to triangle shaped area in the bottom left corner of our website.